PsychMaven

Privacy Policy

Last updated: July 18, 2026

This Privacy Policy describes how PsychMaven (a DBA of Narrative Resources, LLC, a Tennessee incorporated Limited Liability Company) collects, uses, shares, and protects personal information when you use the PsychMaven education platform hosted with Learner Outfitters (learneroutfitters.com) and its subdomains, including psychmaven.learneroutfitters.com (together, the “Platform”). It applies to all visitors and account holders, including users who sign in through a third-party identity provider such as Google or Facebook.

1. Information we collect

  • Account and profile information: your name, email address, and password (stored only as a secure hash), and other relevant contact information for communication and support of learners.
  • Sign-in data from identity providers: if you sign in with a third-party application (such as Google or Facebook), we receive your name, email address, profile picture, and an account identifier from that provider. We do not receive your password, and we do not post to your accounts. This is the only data we request from those providers.
  • Learning records: program enrollments, lesson progress, post-test attempts and scores, course evaluations, and continuing education (CE) certificates we issue to you.
  • Purchase information: what you bought, when, and the amount. Payments are processed by Stripe; we never receive or store your full card number.
  • Affiliate program data: if you join our affiliate program, your payout details and required taxpayer information (e.g., IRS Form W-9).
  • Technical data: IP address, browser and device type, and pages visited, collected through server logs and cookies (see Section 5).

2. How and why we use information

  • To create and secure your account and sign you in, including via third-party apps.
  • To deliver program content, track completion, score post-tests, and issue CE certificates in your name.
  • To meet our obligations, when relevant, as a continuing education provider. This includes maintaining attendance/completion records and making required reports, as needed, to CE approval bodies such as NBCC, APA, ASWB, and/or state licensing boards.
  • To process purchases, refunds, and (for affiliates) commission payouts.
  • To send transactional email (receipts, course access, certificates).
  • To send update information about programs and offers. Every marketing email includes an unsubscribe link.
  • To respond to support requests and grievances.
  • To keep the Platform secure, prevent fraud and account sharing, and comply with law.

We process data received from Google or Facebook sign-in solely to authenticate you and maintain your learner profile. We do not use it for advertising, and we do not sell it.

3. How we share information

We do not sell, trade, or rent your personal information. We share it only with:

  • Service providers that currently host and operate the Platform on our behalf: Supabase (database and authentication), Vercel (application hosting), Cloudflare (content delivery and media storage), Stripe (payments), Kit (email delivery), and PayPal (affiliate payouts). Each receives only the data needed for its function.
  • Continuing education (CE) approval and licensing bodies (e.g., NBCC, APA, ASWB, NAADAC, state boards) when required for CE reporting, audits, or verification of your credits.
  • Co-Sponsorship/Hosting entities that are part of the creation and delivery of a program. Any such entity or individual is bound by the same standards and restrictions as PsychMaven.
  • Legal authorities when required by law, subpoena, or to protect the rights, safety, or property of our users or business.
  • A successor entity if our business is merged, acquired, or its assets sold. In which case your data remains subject to this policy or one at least as protective.

4. Data retention

We keep account data while your account is active. Records of continuing education (CE) program completion and issued certificates are retained after account closure for the period required by our CE approval bodies and applicable law, because licensing boards may audit or request verification of credits years after a course is completed. Other personal data is deleted or de-identified when no longer needed for the purposes above.

5. Cookies

We use cookies and similar technologies for sign-in sessions (essential) and for basic site analytics. You can set your browser to refuse cookies; the Platform will still work, but you will not be able to stay signed in. We do not use third-party advertising cookies.

6. How we protect information

All Platform traffic is encrypted in transit (HTTPS). Data is stored with access controls and row-level security so learners can only reach their own records, and administrative access is limited and credentialed. Payment card data is handled entirely by Stripe, a PCI-DSS-compliant processor. No method of transmission or storage is 100% secure, but we work to protect your information with commercially reasonable safeguards.

7. Your rights (access, correction, and deletion)

You may request a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it. To make any of these requests, email help@psychmaven.com from the address associated with your account with the subject line “Privacy Request” (for deletion, use the subject line “Data Deletion Request”). We will confirm receipt promptly (normally within 5 business days) and complete verified requests within 30 days. Full step-by-step deletion instructions (including for data received via Facebook or Google sign-in) are on our Data Deletion page. Note that we must retain records of issued CE certificates as described in Section 4 even after an account is deleted.

8. Children’s privacy

The Platform is intended for professionals and is not directed to children. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us personal information, contact us at help@psychmaven.com and we will delete it.

9. Email choices

You can opt out of update/marketing emails at any time via the unsubscribe link in any marketing message or by emailing help@psychmaven.com. Transactional messages (receipts, certificates, account notices) are sent as part of operating your account. *Note, if you sign up again in the future through a course enrollment, webinar registration, sign-up form, etc., you might automatically be re-added to the contact list, though you may still unsubscribe.

10. Changes to this policy

We may update this policy from time to time. The “Last updated” date above reflects the latest revision; material changes will be announced on the Platform or by email before they take effect.

11. Contact us

PsychMaven- 110 Perimeter Park Rd, Ste A-201, Knoxville, TN (USA)

Email: help@psychmaven.com